Terms & Conditions

These terms apply to every order placed on cluwak.com. By placing an order, you agree to them.

Prices and orders

All prices are shown in US dollars (USD) and include complimentary worldwide express shipping. Prices may change without notice, but the price you see at checkout is the price you pay. Authentic wild Kopi Luwak is available in limited quantities; if an item you order is unexpectedly unavailable, we will contact you within 5 business days to offer an alternative or a full refund.

Payment

We accept PayPal and all major credit and debit cards. Card payments are processed securely by PayPal, and PayPal payments are completed on PayPal’s own secure page. We never store your card details. See Payment Info for more.

Shipping

Every order ships free by EMS express with tracking, and is usually dispatched within 24 hours of payment. We email your tracking number as soon as your order is on its way. Delivery times depend on the destination and customs, and we cannot be held responsible for delays caused by the carrier or customs authorities. Any import duties or taxes charged by the destination country are the responsibility of the recipient. See Delivery Information.

Returns and refunds

If your order arrives damaged, faulty or incorrect, tell us within 14 days of delivery and we will replace it or refund you in full, including shipping. Unopened items in their original sealed packaging may be returned within 14 days of delivery for a refund of the product price; return shipping is paid by the customer. Because coffee is a food product, opened items cannot be returned for change of mind. Proof of purchase is required. Full details are in our Returns Policy.

Refund timing

Approved refunds are made to your original payment method within 5 business days. Your bank, card provider or PayPal may take a few extra days to show the refund.

Your rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other consumer protection law that applies to you.

Contact

Questions about an order? Email support@cluwak.com and our team will help personally.